1. CILT Cymru will endeavour to provide services to institutions/individuals
in accordance with any pre-agreed requirements and at the dates and
times agreed with the client. If we have to postpone/cancel an event
for any reason we endeavour to notify all delegates directly at least
1 week before the event unless there are exceptional circumstances.
2. CILT Cymru reserves the right to vary the personnel, date or time
of the support service activity.
3. No charge will be made for services which are not provided as a
result of the inability of CILT Cymru or its staff to deliver them.
4. CILT Cymru staff will be happy to answer your queries by telephone,
but no booking will be considered as confirmed unless a written registration
form has been received, either by post, fax or as an e-mail attachment.
5. Early registration is advised as advance notice of the numbers
attending courses is required in order to ensure their viability and
to avoid cancellations.
6. The client is required to give 5 working days’ notice of
cancellation of a delegate place at a professional development event.
Notice of cancellation must be made in writing. Please note that CILT
Cymru reserves the right to charge the delegate fee where cancellations
have been made with less than 5 working days’ notice.
7. Non-attendance on the day will incur full delegate fee.
8. In the case of free events, non-attendance on the day (failure
to follow cancellation procedures) will incur a fee of £10 to
cover the cost of catering and administration.
9. Charges for professional development events are normally inclusive
of printed materials such as handouts which are required as part of
the activity programme.
10. Any complaints by the client concerning the provision of professional
development events should be addressed to CILT Cymru’s Events
Programme Manager.
Cancellation Policy
• The client is required to give 5 working days’ notice
of cancellation of a delegate place at a professional development
event. Notice of cancellation must be made in writing. Please note
that CILT Cymru reserves the right to charge the delegate fee where
cancellations have been made with less than 5 working days’
notice.
• Non-attendance on the day will incur full delegate fee.
• CILT Cymru reserves the right to deny, on the day, printed
materials, such as handouts, to participants who attend a course without
prior registration. Every effort will be made to provide the printed
materials at a later date.
• In the case of free events, non-attendance on the day (failure
to follow cancellation procedures) will incur a fee of £10 to
cover the cost of catering and administration.
